Windows memory dump file located at C:\Windows\MEMORY.DMP. Obtain the following information and send them to support: Uninstall NetExtender, reboot machine, reinstall the latest version NetExtender. Table 30: NetExtender BSOD After Connected : Check if there is another dial-up connection in use, if so, disconnect the connection and reboot the machine and connect NetExtender again. If not, reboot the machine and install NetExtender again. Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. Select Applications and System events and use the Action /Save Log File as… menu to save the events in a log file. The event logs in Control Panel > Administrator Tools > Event Viewer. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. If problem still exists, obtain the following information and send them to support: If so, disconnect the connection, reboot the machine and install NetExtender again.
If not, set them to automatic start, reboot the machine, and install NetExtender again.Ĭheck if there is another dial-up connection in use. Look for the Remote Access Auto Connection Manager and Remote Access Connection Manager to see if those two services have been started.
Navigate to Windows Service manager under Control Panel > Administrator Tools > Services. If not, delete the adapter from the device list, reboot the machine and install NetExtender again. Navigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. NetExtender connection entry cannot be created. Table 28: NetExtender Connection Entry Cannot Be Created: : The event logs in the Event Viewer found under the Windows Control Panel Administrator Tools folder. The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager.
If the problem still exists, obtain the following information and send to support: An i386-compatible Linux distribution is required, along with Sun Java 1.6.0_10+.Ĭheck that the user has administrator privilege, NetExtender can only install/work under the user account with administrator privileges.Ĭheck if ActiveX has been blocked by Internet Explorer or third-party blockers. Table 27: NetExtender Cannot Be InstalledĬheck your OS Version, NetExtender only supports Win2000 or above, Mac OS X 10.5 or above with Apple Java 1.6.0_10 or above, and Linux OpenSUSE in addition to Fedora Core and Ubuntu. See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility.
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